1. Know Your Legal Ground in Quebec

Before taking any action, make sure you understand your rights and responsibilities under Quebec’s Civil Code and the Tribunal administratif du logement (TAL).

For instance:

• Late rent? You can issue a written notice after one day of delay. If it continues, you can apply for lease termination after three weeks.

• Noise complaints? Repeated disturbances can qualify as a breach of peaceful enjoyment—a valid reason to involve the TAL.

• Property damage? Document everything. You may be entitled to compensation or lease termination if the damage is serious.

Pro Tip: Always send communications in writing and keep copies—it’s your best defense if things escalate.

2. Document Everything (Yes, Everything)

If a tenant becomes difficult, start a paper trail immediately. This includes:

• Emails or messages about rent, noise, or other issues.

• Photos of damage or rule violations.

• Notes from conversations or complaints by other tenants.

Montreal landlords are often seen as the “bad guy” in disputes. Clear, consistent documentation can show that you acted fairly and within the law.

Final Thoughts

Difficult tenants are part of the landlord journey—but they don’t have to derail your rental business. By staying calm, documenting well, and leaning on legal and professional resources, you can protect your investment and your peace of mind.

Need help dealing with a tricky tenant?

Don't let a bad relationship with a tenant force you out of the rental market. There is more to gain being a homeowner than watching others enjoy the benefits of property ownership.

Let Mujinga Suites take care of it for you—from tenant screening to dispute handling. Reach out today for expert property management that keeps you covered, stress-free, and profitable.

So how do you handle difficult tenants in Montreal without losing your cool—or crossing legal lines?

Here’s a guide to keeping things professional, legal, and in your best interest.

3. Communicate Professionally, Not Emotionally

It’s tempting to respond emotionally—especially if the tenant is aggressive or unreasonable. Don’t.

Instead, stick to calm, fact-based language:

• “As per your lease agreement, rent is due on the first of each month.”

• “We’ve received three complaints regarding noise from Unit 204. Please keep volume down after 10 PM.”

Avoid accusations. Stick to behaviour and lease terms.

4. Offer Solutions Before Threats

Sometimes, difficult behaviour stems from misunderstanding or personal struggles. Consider:

• Payment plans for temporary financial hardship.

• Mediation through the TAL before going straight to eviction.

• Friendly warnings before formal notices.

Example: A tenant in Plateau-Mont-Royal was two weeks late on rent. The landlord offered a split-payment option and avoided a drawn-out eviction battle.

Showing compassion (within reason) can defuse conflict and save you time, money, and stress.

5. Know When to Get Help

If things escalate, don’t go it alone. A property management company like Mujinga Suites can handle everything from conflict resolution to legal follow-ups. Their experience with Montreal’s rental laws and tenant behaviour takes the pressure off your plate.